Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) SAN FRANCISCO – February 24, 2025 – Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. […]
Company continues democratizing customer service with new enterprise-grade capabilities designed to make it easier and faster for companies to provide better customer support SAN FRANCISCO – FEBRUARY 1, 2021 – Zendesk, Inc. (NYSE: ZEN), a customer service software company with support and sales products designed to improve customer relationships, today announced the general availability of its comprehensive messaging […]
Partnership enables integrated customer support within today’s most popular games SAN FRANCISCO – DECEMBER 15, 2020 – Zendesk, Inc. (NYSE: ZEN) is building on its customer experience (CX) leadership by becoming a Unity (NYSE: U) Verified Solutions Partner. Being a Verified Solutions Partner (VSP) means Zendesk has been verified by Unity to ensure its SDK is optimized for the latest […]
Chosen as one of WhatsApp’s first core solution providers, Zendesk will provide enhanced customer conversations on the WhatsApp messaging service directly within Zendesk Zendesk continues to pave the way for customers to deliver their own messaging experiences with new out of the box offerings SAN FRANCISCO – November 10, 2020 – Zendesk, Inc. (NYSE: ZEN) today announced […]
Businesses Can Now Handle Instagram Messaging Requests at Scale with Zendesk SAN FRANCISCO – October 19, 2020 – Zendesk, Inc. (NYSE: ZEN) today announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk. As a leader in messaging for customer service, this aligns […]
Advanced capabilities in Explore Enterprise will allow businesses to use customer service data to inform decisions across support, sales, product and more SAN FRANCISCO – August 25, 2020 – Zendesk, Inc. (NYSE: ZEN) today announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order […]
New functionality and integrations with Amazon Web Services and Workato enable companies to build differentiated experiences SAN FRANCISCO – March 4, 2020 – Zendesk, Inc. (NYSE: ZEN) today announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services […]
New product suites democratize service and sales software by making it easy to try, buy and use SAN FRANCISCO – March 4, 2020 – Zendesk, Inc. (NYSE: ZEN) today announced new, powerful Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to instantly connect with their customers and have natural conversations across […]